Enhance the client experience as a Bilingual Client Experience Coordinator. Act as the hub of communication for clients, internal teams, and field staff, driving resolution and support.

This rapid-paced role demands adept coordination of client requests and field scheduling. You'll facilitate the interaction between various departments, ensuring timely resolutions and efficient operations. Your responsibilities will include managing field technician schedules, complaint resolution, and streamlining communication between clients and internal teams.

Key Responsibilities
Manage and respond to client support requests
Coordinate in office field service technician schedules
Collaborate with sales and finance teams for issue resolution




Approve timesheets and oversee field equipment management
Lead end-to-end complaint management

Requirements:
Bilingual in French and English required
Proficient in Microsoft Office suite
ERP experience preferred, training available
Experience in customer support or coordination is a plus
Robust organizational and prioritization skills

Leverage your skills in coordination to ensure prompt communication between clients and teams, while maintaining high standards of service and operational excellence.

📌 Bilingual Client Experience Coordinator Longueuil
🏢 Techo-Bloc
📍 Longueuil