Provide expert API support as a Bilingual API Support Analyst in Toronto, ON. This hybrid contract role requires L2/L3 production support skills and fluency in English and French.

Join our team for a 12-month contract in the BFSI domain. You will utilize your L2/L3 production support experience to troubleshoot enterprise applications and integrations, focusing on REST and SOAP APIs. Robust bilingual communication skills in English and French are essential, along with a solid understanding of API troubleshooting techniques.

Key Responsibilities
Provide L2/L3 production support for APIs and applications
Troubleshoot integration issues using logs and request analysis
Support REST and SOAP APIs, focusing on JSON and XML
Investigate incidents to identify root causes for timely resolutions
Collaborate with external vendors to manage incidents

Requirements:
Proven L2/L3 production support experience
Robust grasp of REST/SOAP, authentication, and integrations
Fluency in English and French for communication
Familiarity with OAuth, JWT, and API security mechanisms
Experience using API testing tools and strategies

Leverage your bilingual skills and API expertise at this hybrid role in Toronto.

📌 Bilingual Api Support Analyst Toronto (Canada)
🏢 Pacer Group
📍 Canada