Step into the role of Bilingual Collections Account Manager at RB Global, assisting in the timely collection of balances and boosting customer relations within our business. Your efforts will shape our accounts management across various platforms.

This position requires a qualified with five years of experience in collections, particularly in auto and commercial sectors. You will focus on problem-solving and strategic recommendations to enhance collection efficiencies. Your robust communication skills will be essential in negotiating payment terms and building rapport with customers during interactions.

Key Responsibilities
Execute early-stage collections for commercial and consumer accounts
Negotiate payment options and adjust timelines as necessary
Monitor and report on collections progress and strategies




Identify and remedy operational issues affecting collections
Engage in ongoing improvement initiatives for processes

Requirements:
5 years of relevant collections experience in financial portfolios
Self-driven with keen problem-solving capabilities
Exceptional communication skills, both oral and written
Robust phone etiquette for customer engagement
Effective at questioning techniques for thorough account understanding

Take on a significant role at RB Global where your bilingual skills and expertise will be key in managing collections effectively.

📌 Bilingual Account Manager In Collections Burnaby
🏢 Ritchie Bros.
📍 Burnaby