Drive incident management excellence as a Bilingual Incident Management Analyst for a leading enterprise. Engage in high-priority incidents, coordinating teams to ensure swift service restoration in a hybrid work setting.

This contract role requires fluent English and French communication skills and 3+ years of experience in Incident Management. You will handle major incidents, prepare communications, and maintain incident documentation, all while collaborating with technical teams and external vendors.

Key Responsibilities
Triage and prioritize incidents based on severity
Lead major incident bridge calls with relevant teams
Maintain incident timelines and documentation accurately
Prepare bilingual incident communications for stakeholders
Coordinate with vendors to meet service level agreements

Requirements:
Fluent in English and French, both written and spoken
3+ years in Incident Management or related IT operations
Direct experience with Major/P1 incidents
Knowledge of ITIL practices; ITIL 4 certification preferred
Hands-on experience with ITSM platforms like ServiceNow

Elevate incident response and management practices through your bilingual expertise and technical knowledge.

📌 Bilingual Incident Management Analyst Role Montreal
🏢 Resonaite
📍 Montreal