Enhance customer satisfaction as a Customer Retention Specialist at Retention Express LLC in Atlanta, Georgia. This role emphasizes relationship management and resolving inquiries.

You will specialize in preserving customer loyalty by handling daily high volumes of calls and resolving billing issues. Robust communication skills and proficiency in diverse tech tools will help you excel in this setting, ensuring exceptional customer service across all channels.

Key Responsibilities
Respond promptly to customer inquiries through various platforms
Resolve billing disputes and enhance retention strategies
Meet established customer service KPIs consistently
Engage customers through calls, texts, and email communication
Work collaboratively with the team to achieve goals

Requirements:
Proven record in customer service and retention
Exceptional communication skills in English, Spanish a plus
Experience with tech platforms and customer support tools
Robust analytical and problem-solving skills
Able to work both independently and as part of a team

Help customers feel valued and drive retention initiatives with Retention Express in Atlanta!

📌 Atlanta Customer Retention Specialist Role Ottawa
🏢 Retention Express
📍 Ottawa