Join Cencora as a Caseworker and support vital patient services across Canada. Enhance your career in healthcare with case management and customer support responsibilities.
This Caseworker role at Cencora, within our Innomar Strategies division, focuses on patient and provider support through comprehensive case management. You'll implement call-center solutions addressing funding and access issues while ensuring compliance through diligent monitoring and follow-up. This position offers the chance to engage with healthcare specialists and make significant contributions to pharmaceutical research initiatives.
Key Responsibilities
Manage and adhere to assigned case protocols
Provide telephone support regarding patient assistance
Document all activities within company databases
Attend training for case management and product knowledge
Collaborate with team members for effective case management
Requirements:
Minimum one year of related customer service experience
Must be bilingual in French and English
Solid problem-solving and communication skills
Ability to work with automated systems
Detail-oriented with excellent organizational abilities
Bring your expertise and compassion to Cencora and help improve lives through dedicated patient support.