Join to apply for the Bilingual Service Desk Analyst role at Michael Page.

This range is provided by Michael Page. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$65,000.00/yr - CA$70,000.00/yr

Provide technical support and troubleshooting for technology-related issues within the legal services industry.

A global legal services firm with over 15,000 employees.

Description
Provide L1 technical support for hardware, software, and network issues.
Log, track, and resolve support tickets promptly using the internal ticketing system.
Assist with workstation setup and configuration for new employees, including peripherals and software installations.
Monitor and maintain system performance, addressing recurring technical issues as they arise.
Support remote users with VPN connectivity, remote desktop access, and related troubleshooting.

Profile
Experience delivering technical support working with Service Now.
Solid understanding of hardware, software, and network troubleshooting.




Excellent customer service abilities paired with robust communication skills.
Proficiency with common operating systems and standard business applications.

Job Offer
Prospects for career growth within the professional services industry.
Comprehensive advantages.
3 weeks vacation.
Discretionary annual bonus.

If you are passionate about technology and customer service, this is your chance to join a leading professional services organization. Apply today to take the next step in your career!

MPI does not discriminate on the basis of race, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, or based on an individual's status in any group or class otherwise protected under applicable human rights legislation. MPI encourages applications from minorities, women, the disabled and all other qualified applicants.

Seniority level
Entry level

Employment type
Full time

Job function
Information Technology

Industries
Legal Services

📌 Bilingual Service Desk Analyst Ottawa (Canada)
🏢 Michael Page
📍 Canada