Elevate customer care with Lineage as a Bilingual Customer Service Representative. Engage with customers in both English and French while managing orders and resolving inquiries.

Lineage is seeking a Bilingual Customer Service Representative to provide exceptional service in both French and English. With over two years of experience preferred in customer service, specifically in transportation or logistics, you will excel in order management, proactive communication, and issue resolution. Contribute to KPI goals while enhancing the customer experience.

Key Responsibilities
Enter customer orders accurately into TMS system
Communicate ETAs, shipment status, and resolve inquiries
Monitor accuracy in TMS and customer portals
Assist in outreach activities for SME customers
Collaborate with team members to enhance service quality

Requirements:
2+ years of customer service experience
Solid attention to detail and problem-solving skills
Proficiency in Microsoft Office and TMS systems
Fluent in English and French
Ability to multitask in a rapid-paced workplace

Bring your bilingual skills and customer support expertise to Lineage and help us deliver outstanding experiences.

📌 Bilingual Customer Service Representative Calgary
🏢 Lineage
📍 Calgary