Location: Laval, Quebec – 100% in office

Hours: Monday – Friday 8:30am – 5:00pm (1⁄2 hour lunch)

Salary: up to $76K

PERKS
Not a call center - no queue
BONUS programs – strong incentive plans (annual and quarterly) paid out quarterly
Advantages starting from day one:
Structured Retirement Savings Plan: The Company will match your contributions up to a certain percentage.
Scholarship Program
Training & Development - Access to multiple learning platforms (online, in person, 3rd party training institutions)
Community Relations - We support and encourage our employees to volunteer their time and efforts in worthwhile causes and donate funds to assist various charitable groups.
Generous Vacation allotment
Employee Assistance Program
Tuition Reimbursement
Access to multiple learning platforms
Educational Assistance Program
Fitness Reimbursement Programs
Beautiful & Bright recent offices




Professional working environment
People focused organization
Chance for growth
Dynamic Team

Position Summary

Responsible for the processing and tracking of orders received via phone, fax, EDI or mail. Communicates required shipment and delivery schedules to our customers by serving as a liaison with internal departments. Handles all customer inquiries via phone, fax, email etc. regarding shipment tracing, shortages, overages, quality late shipments, etc.

Education and Certifications
Bilingual French and English
5+ years of Customer Service experience) Product order management Preferably in a manufacturing environment.
Post-secondary education in business management or equivalent field of study preferred.
JDE or other mainline ERP such as SAP.

📌 Bilingual Customer Service Representative Laval
🏢 Beyond Bilingual
📍 Laval