Don Wheaton Chevrolet Buick GMC Cadillac is searching for a recent Service Advisor to expand our professional service team.

ABOUT THE POSITION
Welcome customers and gather the required information to identify the vehicle repair and maintenance work required
Advise customers on maintenance schedules, explain the importance of maintenance based on manufacturers recommendations
Understand and apply factory and aftermarket warranties
Recommends additional services based on vehicle history, time and mileage
Documents and completes a repair order, verifying customer information, preferred method of contact, vehicle information and concerns, accurate detailed price estimate and complete vehicle walk-around
Check vehicle history for open recalls and campaigns and provides customer with an expected time frame for completion
Verifies the scope of warranty coverage prior to the work being done and ensure appropriate approvals are obtained
Monitors the progress of the work and keeps customers informed regarding the status of their vehicle
Utilizes Quorum on all customer work orders
Preparation and explanation of the work and charges to the customer

ABOUT YOU




Have a minimum of a minimum of 2+ years of Service Advising experience in a dealership environment
Requires clear written and oral communication and a focus on excellent customer service. Must be able to interpret customers’ descriptions of their vehicle problems and translate into clear instructions for the technicians
Excellent organizational skills and an ability to effectively prioritize tasks
Must be able to effectively deal with customers concerns or complaints
Valuable understanding of the brand, maintenance and warranty requirements
Must be computer literate with an ability to use a variety of programs and learn new ones easily

We thank all applicants however only those selected for an interview will be contacted. The pay for this position is based off a commission calculated from services sold to customers. Job Types: Permanent, Full time

Pay: $60,000.00-$90,000.00 per year

Benefits
Dental care
Extended health care
Paid time off
RRSP match

Work Location: In person

📌 Automotive Service Advisor Edmonton
🏢 Don Wheaton Group of Companies
📍 Edmonton