Application Production Support Analyst (L1/L2)

Montréal, QC | Hybrid (3 days onsite)

We’re hiring an Application Production Support Analyst for a global bank in Montréal. You’ll be the first point of contact for production issues across a portfolio of banking applications. You’ll monitor production, fix known issues, send unknown ones to Level 3, and own changes to the production setting.

What you’ll do
Monitor production activity and carry out fixes when needed
Handle incident, problem, change, and user request management at L1/L2
Work with development teams on L3 escalations and release priorities
Make sure change requests follow group and department policies
Log work in the support tracking tool and help cut down recurring issues
Analyze control results, report on them, and fix what they turn up




Join project phases early so the support team is ready for upcoming releases
Cover after-hours and weekend work when needed

What you bring
5+ years in application or production support
Solid database skills in Oracle and MS SQL
Hands-on Unix/Linux and day-to-day command line work
Scripting in Shell and PowerShell
Scheduling with Autosys
Monitoring with Geneos and Sysload
File transfer protocols and SharePoint
Qualified working proficiency in English (French may be required)

Nice to have
Banking or financial services background
Core banking applications or data warehousing
DevOps exposure
Project management experience

📌 Application Support Analyst Montreal
🏢 Soho Square Solutions
📍 Montreal