Job Overview

We are seeking an energetic and dedicated Bilingual Customer Service Advisor to join our dynamic team! In this role, you will be the friendly face and helpful voice for our valued customers, providing exceptional service and support. Your enthusiasm and mechanical knowledge will help create a positive experience for all clients/vendors. This is an exciting opportunity with your talent for delivering outstanding customer care in a fast-paced setting.

Duties
Ensure company objectives and customer needs are being met by demonstrating knowledge of customers, and service strategies.
Answer calls and service requests for recent and existing customers.
Dispatch local calls to service technicians, and contractors through-out Canada.
Have a good rapport with clients and contractors.
Excellent written/verbal communication skills and listening skills.
Detail-oriented, with the ability to probe and ask questions to clarify understanding, seeking clarity when necessary.
Strong organizational and planning skills.
Able to answer multi-line telephone system.
Contact contractors to keep all required documentation up to date, including WSIB, Certificate of Insurance, and invoice requests.
Acknowledge and communicate with corporate clients on their internal invoicing and service CRM systems.




Portal Management.
Log service calls into local CRM data system.
Able to work a rotation for dispatching service calls on weekends.
Other duties as and when assigned.

Qualifications
Effectively follow up with all necessary parties.
2 years of relevant work experience in a customer call center setting handling customer requests, sales, account or order changes and issues.
Must be fluently bilingual in French
Strong computer skills, including knowledge of Microsoft Office applications- Word, Excel, Outlook; familiarity with internet and applications.
Robust customer service skills, both on the telephone as well as in person.
Experience working with an ERP system, preferred.
Experience in Service-based work environments, preferred.
Fluently bilingual in French
Excellent communication skills, both verbal and written, with a proactive attitude

Join us to be part of a vibrant team where your enthusiasm for excellent service will make a real difference! We value energetic individuals who thrive on building positive relationships with customers while sharing their automotive expertise.

Pay: $50,000.00-$60,000.00 per year

Work Location: In person

📌 Bilingual Customer Service Advisor Port Coquitlam
🏢 Nova Staffing
📍 Port Coquitlam