Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.
Learn to identify customer needs or desires in order to recommend the appropriate product or service.
Work with colleagues when necessary to resolve customer complaints.
Learn about the products inside and out to be able to answer any questions from customers.
Attention to detail to be able to provide valuable customer service
Ability to multitask since some tasks will require a Customer Service Representative to communicate with multiple customers at one time
Adaptability and flexibility in order to deal with different customers and needs in a short period of time
Leadership skills like being able to help lead or manage a team of other Customer Service Representatives
Job Type: Part time
Pay: $17.95 per hour
Ability to commute/relocate:
Mississauga, ON L5M 4Z5: reliably commute or plan to relocate before starting work (required)