Company Overview

Fallsview Group is renowned for creating unforgettable moments through exceptional hospitality and experiences. With a diverse portfolio of hotels, restaurants, and entertainment venues, we are dedicated to delivering warmth, excellence, and heartfelt service to every guest.

About the role

As the first face and voice of 5 Lakes Spa Aveda, you'll create a warm, welcoming experience from the moment guests walk in. You'll manage the schedule, check guests in and out, and help them find the right service and Aveda products.

Responsibilities
Greet guests warmly and guide them through check-in and checkout
Answer phones and respond to emails and booking inquiries
Schedule, confirm, and reschedule appointments
Process payments, gift cards, and package sales
Recommend services, packages, and Aveda retail products
Keep the reception area clean, calm, and well stocked
Coordinate with therapists and estheticians to keep the day running smoothly
Handle guest concerns with care and professionalism

Qualifications
Previous customer service or front desk experience (spa or salon preferred)
Friendly, polished, and calm under pressure




Solid communication and organizational skills
Comfortable with booking software and point-of-sale systems
Ability to work evenings, weekends, and holidays as needed

Nice to have
Knowledge of Aveda products or a passion for wellness
Retail sales experience
Knowledge of Microsoft Word and Excel

What we offer
Employee discounts on services and products
Aveda product training
A supportive, wellness-focused team

Join us to be part of a vibrant team dedicated to delivering memorable guest experiences. If you thrive in a lively setting where your communication skills and enthusiasm can shine, we want to hear from you!

This posting is for an existing vacancy. Due to the volume of resumes we receive, only candidates selected for an interview by our hiring managers will be contacted.

Should you require any assistance, please indicate this on your application/cover letter and we will work with you to meet your accessibility needs.

Fallsview Group does not use AI Technology at any stage of the recruitment process.

Pay: From $17.95 per hour

Work Location: In person

📌 Spa Front Desk Associate Falls View
🏢 Fallsview Group
📍 Falls View