Lead major incident resolutions at DXC Technology in a critical 24/7 global command center. Your expertise in ITIL will directly impact service delivery and operational efficiency.
As a Major Incident Manager, you'll resolve high-priority incidents and improve processes for major incidents across over 160 locations worldwide. You will engage with technical teams and third-party service providers, ensuring quick and effective restoration of services. Your critical thinking and problem-solving skills will help minimize disruptions and maximize service reliability.
Key Responsibilities:
• Acknowledge and manage escalated incident tickets
• Coordinate major incident bridge calls and engage teams
• Provide timely updates and explicit communications




• Document incident timelines and actions taken
• Identify process gaps and recommend improvements
Requirements:
• 5+ years in a similar major incident management role
• Strong ITIL knowledge, including relevant certifications
• Extensive experience with ITSM tools and processes
• Familiarity with infrastructure technologies
• Strong communication and organizational skills
Utilize your leadership skills and technical expertise to drive effective crisis management at DXC Technology.
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📌 Major Incident Manager at DXC Technology (Quebec City)
🏢 1102 CSC Canada
📍 Quebec City