We are seeking a energetic and results-driven Business Development (Service Appointment Call Center) Manager to lead our Service Appointment Coordinator team and drive business growth. The successful candidate will be responsible for overseeing all aspects of our business development center.

Key Responsibilities:
Lead and motivate a team of customer service professionals to deliver exceptional growth results within the service appointment process.
Develop and implement strategies to drive service growth and achieve revenue targets.
Analyze market trends and identify new opportunities for business development.
Ensure the business development center operates efficiently and effectively, meeting or exceeding KPIs.
Collaborate with other departments to ensure alignment of appointment development goals with overall company objectives.
Provide regular reports and updates to senior management on business performance and key metrics.

Qualifications:
Proven track record of success in business development, with at least 2 - 5 years of experience in a similar role.
Proficiency in CRM software and other relevant business tools.
Experience in the automotive industry is a plus.
Robust leadership skills with the ability to inspire and motivate a team.




Exceptional interpersonal communication skills, and Proficient in handling phone inquiries
Meticulous attention to detail
Excellent communication and interpersonal skills.
Strategic thinker with the ability to identify and pursue new business opportunities.

In addition to a very competitive wage structure, we offer
a comprehensive Health & Benefit plan,
access to an onsite company gym,
an excellent company profit sharing program

We thank all applicants for their interest in joining our team. Only those selected for an interview will be contacted.

Heffner Motors Limited is an equal opportunity employer and is committed to diversity in the workplace. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.

Pay: $55,000.00-$60,000.00 per year

Advantages:
Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
Store discount
Vision care

Experience:
Automotive Service: 2 years (preferred)

Licence/Certification:
Canadian Residency or Valid Canadian Work Permit (required)

Work Location: In person

📌 Business Development Service Appointment / Call Center Manager Centreville Chicopee
🏢 Heffner Toyota
📍 Centreville Chicopee