Job Overview
The Customer Service Representative is a highly motivated and customer-focused individual who is responsible for providing exceptional support to both our sales and operations teams and our valued customers. This position requires strong communication skills, quick action, excellent problem-solving abilities, and a keen attention to detail.

Responsibilities

Customer Communication:
Contact customer within 24H of sales order being entered in Smartsheet to confirm order or schedule vehicle drop off / pick up.
Proactively keep customers updated on progress throughout the project.
Arrange pick up and Delivery of vehicles.

Reception/Admin:
Greet and welcome visitors in a friendly and qualified manner.
Answer, screen, and forward incoming phone calls while providing accurate information.
Manage the reception area, ensuring it is always tidy and presentable.
Receive and sort daily mail/deliveries/couriers.
Perform various clerical tasks such as filing and photocopying.
Maintain office security by following safety procedures and controlling access via the reception desk, ensuring the front reception area is always covered.
Provide basic and accurate information in person and via phone/email.
Process customer payments and transactions.




Contact the customer when the vehicle is complete and email invoices out.
Tag keys, prepare paperwork, mark arrived in Smartsheet when a customer drops the vehicle off.
Processing warranty documentation.
Keep track of inventory and assist with ordering office supplies when necessary.
Handle sensitive information in a confidential manner.
Additional duties as assigned

Experience
High school diploma preferred.
Proven experience in customer service.
Strong interpersonal and communication skills, both verbal and written.
Detail-oriented with the ability to manage multiple tasks simultaneously.
Ability to work independently and collaboratively in a fast-paced setting.
Demonstrated customer-centric mindset and a passion for delivering exceptional service.
Working knowledge of Microsoft Office, Outlook, and internet applications. NetSuite knowledge would be an asset

Job Types: Full-time, Permanent

Pay: $24.00-$28.00 per hour

Perks:
Dental care
On-site parking
Paid time off
Vision care

Ability to commute/relocate:
Calgary, AB: reliably commute or plan to relocate before starting work (required)

Experience:
Customer service: 1 year (preferred)
NetSuite: 1 year (preferred)

Work Location: In person

📌 Customer Service Representative Calgary
🏢 Expertec
📍 Calgary