Elevate your career with Fenergo as a Senior Technical Account Manager. Lead technical relationships and drive service improvements for top financial institutions with advanced AI solutions.

As a Senior Technical Account Manager, you will manage a portfolio of Fenergo SaaS customers, ensuring technical excellence and proactive service delivery. This role emphasizes technical expertise, stakeholder engagement, and robust problem-solving abilities. You'll collaborate closely with Customer Support, Engineering, and Product teams to address challenges, manage incidents, and enhance customer experiences using advanced technologies.

Key Responsibilities:



• Own technical account governance for assigned customers • Provide expert technical advisory and service assurance • Lead incident management for major escalations • Drive proactive service improvements based on customer feedback • Collaborate across teams to establish technical requirements

Requirements: • Significant enterprise customer experience in technical account management • Solid understanding of SaaS and cloud environments • Proven problem-solving skills with live customer issues • Experience with service management and issue prioritization • Excellent communication skills with technical and business stakeholders

Join Fenergo to contribute to AI-led customer support transformation in financial technology. #J-18808-Ljbffr

📌 Senior Technical Account Manager at Fenergo (Toronto)
🏢 Fenergo
📍 Toronto