Job Summary

We are seeking a dynamic and enthusiastic Customer Service Assistant to join our vibrant team! In this role, you will be the frontline ambassador for our company, delivering exceptional service to our diverse customer base. Your energetic approach and robust communication skills will ensure every customer interaction is positive, memorable, and solutions-oriented. This paid position offers an exciting opportunity to develop your skills in customer engagement, data entry, and sales while working in a fast-paced environment that values your contributions. Bilingual abilities, especially in Spanish and English, are highly appreciated to serve our multicultural clientele effectively.

Duties
Provide friendly, professional assistance to customers via phone, email, and in person, ensuring their needs are met promptly and accurately
Engage customers through active listening and clear communication to understand their inquiries and offer tailored solutions
Perform data entry tasks efficiently to update customer records, process transactions, and track interactions with precision
Assist in upselling products or services by identifying customer needs and presenting relevant options confidently




Support sales initiatives by promoting new offerings and encouraging repeat business through excellent service
Maintain excellent phone etiquette to create a welcoming atmosphere for all callers
Collaborate with team members to analyze customer feedback and improve service delivery continuously

Qualifications
Proven experience in customer service roles with strong communication skills in English; bilingual proficiency in Spanish is a significant advantage
Demonstrated ability to perform data entry accurately and efficiently under pressure
Strong analysis skills to interpret customer needs and identify opportunities for upselling or problem resolution
Knowledge of sales techniques and upselling strategies to enhance revenue prospects
Exceptional phone etiquette and interpersonal skills to foster positive customer relationships
Ability to work effectively in a multilingual environment, demonstrating cultural sensitivity and adaptability
Basic understanding of analysis tools or software used for tracking customer interactions is preferred

Join us and be part of a team that values energetic engagement, transparent communication, and the drive to deliver outstanding customer experiences every day!

Work Location: In person

📌 Customer Service Assistant Brampton
🏢 The ups store
📍 Brampton