Become the face of Engineering services as an Engineering Customer Experience Specialist in Burnaby, BC. Engage with the community by processing applications and permits while providing exceptional customer service.

In this full time, temporary role, you’ll play a critical part in the Engineering Administration unit. You will serve customers directly at the counter, adeptly handling inquiries about sewer, water, and environmental services. Responsibilities include utilizing software for managing applications, maintaining records, and liaising with Engineering staff to resolve outstanding service requests.

Key Responsibilities:
Process Engineering applications and permits efficiently
Serve the public at the counter and through calls




Update and maintain filing systems for various documents
Conduct preliminary site plan reviews for compliance
Facilitate user acceptance testing for system updates

Requirements:
Grade 12 completion with related courses
Significant office experience, ideally with public contact
Understanding of Engineering policies and operations
Proficiency in office applications and databases
Robust decision-making skills under pressure

Utilize your public engagement skills and knowledge of Engineering practices to enhance customer experiences in Burnaby.
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📌 Engineering Customer Experience Specialist Burnaby
🏢 Burnaby
📍 Burnaby