What You’ll Be Doing

As a member of RESL Secured Recovery, you will utilize third-party expertise to liquidate CIBC’s non-performing residential mortgage portfolio. The team manages the national foreclosure and power of sale process for all defaulted residential mortgages referred by CIBC’s Client Account Management collection team. As a Senior Relationship Officer, Secured Recovery you’ll be responsible for mitigating CIBC’s losses on Residential Mortgage defaults. You’ll be managing the end-to-end relationship with external business partners including lawyers, paralegals, law clerks, and property managers to ensure achievement of Recovery Operations’ business objectives. In this role you’ll also have the authority to recommend write offs, consult on projects, manage legal escalations, to be a witness in court to present facts, data, and information in an accurate way, and trusted to represent and protect CIBC’s interests.

How You’ll Succeed

Relationship Building – Collaborate with internal and external business partners to effectively manage the assigned client portfolio. Set clear performance expectations, monitor progress and provide business partners with feedback and direction to optimize business results and promote efficiency and timely account resolution. Risk Management - Safeguard Client Account Management from potential reputational/legal risks and ensure that CIBC standards are upheld through third party relationships. An extensive and effective analysis, interpretation and comprehension of various reports and financial data, to influence Business Partners’ performance will enable you to achieve your performance objectives. Administration - Provide an accurate synopsis to the management team to assist in the identification of root causes and recommend changes to processes to avoid reoccurrence.



Develop presentations that appeal to broad audiences from senior levels to general employee levels, both internally and externally.

Who You Are

You’re driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life. Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard. You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results. You’re digitally savvy. You seek out creative solutions and embrace evolving technologies. You can easily adapt to new tools and trends and excel in utilizing the Microsoft Office suite. You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

- competitive salary
- incentive pay
- banking benefits
- a benefits program*
- defined benefit pension plan*
- an employee share purchase plan
- a vacation offering
- wellbeing support
- MomentMakers, our social, points-based recognition program

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.



We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Details

- Job Location Toronto-141 Bay, 17th Floor
- Employment Type Regular
- Weekly Hours 37.5
- Skills Business Reviews, COINS systems, Plexus systems, Vendor Management

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.

#J-18808-Ljbffr

📌 Senior Relationship Officer, Secured Recovery (Toronto)
🏢 CIBC
📍 Toronto