Become a crucial part of CompucomStaffing as a Bilingual Support Technician in Montreal, QC. This in office role requires expertise in end-user technical support across various systems. Our client offers a unique prospect for a qualified Technician who excels in troubleshooting software, hardware, and network issues. Your Tier 2 support skills will shine as you manage user incidents, ensuring effective and efficient resolution. Robust communication abilities will be essential to keeping users informed and updated throughout the process. Key Responsibilities:
Act as the single contact point for all incidents
Lead initiatives assigned by management
Ensure first-call resolution or proper triage
Categorize and document ticket information thoroughly
Track ongoing incidents and escalate as needed Requirements:
Proven experience in technical support
Bilingual (French and English) communication skills
Familiarity with support ticket systems
Strong problem-solving capabilities
Ability to identify patterns in technical issues Bring your technical expertise to this exciting bilingual role with CompucomStaffing! #J-18808-Ljbffr

📌 Compucomstaffing Bilingual Technician Role Montreal
🏢 Compucom Staffing
📍 Montreal