Join the Customer Operations team as a Senior Operations Coordinator, where you'll drive process improvement and enhance customer satisfaction. Your operational mindset and decisiveness will fuel growth and efficiency.In this role, you're not just executing tasks; you're taking ownershipof processes and finding ways to streamline operations. You will build and maintain a centralized Knowledge Center, managing scheduling and staffing while identifying capacity constraints to implement strategic hiring. Your proactive communication will ensure smooth interactions between teams and articulate what's key to the Customer Experience department.Key Responsibilities:
Make confident decisions balancing customer experience and growth
Develop and manage a centralized Knowledge Center for staff




Oversee team scheduling and support coverage
Identify capacity needs and recommend staffing changes
Collaborate with Buyer Manager on processes and communicationRequirements:
Ownership mindset focused on GMV and Revenue
Experience in building SOPs and operational documents
Solid data-driven decision-making skills
Proven ability to mentor team members
Comfortable navigating Customer Operations, Buying, and EngineeringBring your operational excellence and cutting-edge mindset to enhance the Customer Experience in this operational leadership role.#J-18808-Ljbffr

📌 Operations Coordinator For Customer Experience Toronto
🏢 SELLIT9
📍 Toronto