Lead a dynamic team in customer service management with Amico Patient Care in Richmond Hill, ON. This full-time role emphasizes leadership, oversight, and project management skills.
Amico Patient Care is seeking a Customer Service Manager for its Project Services team. In this position, you will manage a team of six project managers, ensuring optimal performance and productivity. Your excellent communication and organizational skills will be crucial in facilitating team success and maintaining high customer satisfaction.
Key Responsibilities:
• Oversee daily activities of the PM team effectively
• Monitor and evaluate reports for team feedback
• Handle escalated issues and provide guidance
• Schedule and approve team time-off requests
• Conduct recruitment and training for team development
Requirements:
• Minimum 5+ years management experience
• Solid communication and interpersonal skills
• Proficiency in MS Office applications
• Ability to read simple CAD drawings
• Leadership skills for mentoring and team development
Utilize your management and problem-solving skills to enhance customer service delivery at Amico Patient Care.
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📌 Customer Service Manager at Amico (Toronto)
🏢 North York General Hospital
📍 Toronto