Become a critical support member at Manulife as a Mortgage Loyalty Coordinator. This hybrid position emphasizes administrative and operational excellence within mortgage renewals and client servicing.

As a Mortgage Loyalty Coordinator, you will ensure timely and seamless renewals while managing essential client interactions. Your role involves coordinating follow-ups, maintaining accurate records, and working collaboratively with specialists to address client needs and routine issues effectively. Your contribution will be vital in delivering high-quality client experiences.

Key Responsibilities:
• Process administrative requests for renewals and servicing
• Review documentation for completeness and accuracy
• Update records in various internal systems and work queues




• Monitor workflows and prioritize urgent requests
• Coordinate with specialists to resolve routine client issues

Requirements:
• College diploma or equivalent experience
• Relevant experience in financial services or administration
• Bilingual in English and French is mandatory
• Robust organization and communication skills
• Ability to learn recent systems quickly

Utilize your administrative skills and bilingual abilities to enhance client experiences at Manulife in a supporting capacity.
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📌 Mortgage Loyalty Coordinator Hybrid Role Quebec City
🏢 Manulife/John Hancock
📍 Quebec City