Elevate your career with Boldr as a Senior Technical Support Specialist. Provide advanced support for developers on an open-weight AI model platform in a agile, cooperative workplace.
In this impactful role at Boldr, you will serve as an escalation point for complex technical queries, acting on everything from billing issues to API errors. Your expertise in SQL, APIs, and developer tools will enhance client satisfaction while supporting our mission of delivering meaningful work globally.
Key Responsibilities:
• Provide live chat and email support for developers
• Debug complex API and developer toolkit issues
• Communicate timelines and next steps to customers
• Build and maintain technical knowledge bases
• Collaborate with internal teams to escalate product bugs
Requirements:
• Minimum 3 years in technical support roles
• Strong SQL knowledge for troubleshooting
• Experience with REST APIs and ticket tracking systems
• Excellent problem-solving and communication skills
• Availability for US business hours flexibility
Support Boldr's mission while resolving technical challenges for our developer community as a Senior Technical Support Specialist.
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📌 Senior Technical Support Specialist At Boldr Toronto (Canada)
🏢 Boldr Impact
📍 Canada