Lead the operational support of Oracle HCM Cloud systems with a focus on stability and service delivery. Drive incident resolution and ensure compliance as a hands-on manager.
The Manager of HCM Operations Support will oversee daily support, ensuring system availability and quality service for Oracle HCM and integrated HR systems. This role emphasizes robust leadership, collaboration with HR and Payroll, and effective vendor management. Your problem-solving skills will ensure processes are well-documented and efficient.
Key Responsibilities:
• Manage daily support for Oracle HCM Cloud and HR systems
• Oversee incident management and service requests
• Act as escalation point for complex production issues




• Track support activities through the organization’s ticketing system
• Monitor recurring issues and perform root cause analysis
Requirements:
• 6+ years in Information Systems, focusing on Oracle HCM
• Strong operational support and incident management experience
• Background in HR, Payroll, and Business processes
• Expertise managing vendor support and relationships
• Bachelor's degree in Computer Science or relevant field
Bring your leadership abilities and operational focus to enhance support for Oracle HCM Cloud.
#J-18808-Ljbffr

📌 Manager of Oracle HCM Operations Support (Mississauga)
🏢 Chartwell Retirement Residences
📍 Mississauga