OUR MISSIONAt Redwood, we empower our customers with lights-out automation for their mission-critical business processes.About UsRedwood Software is the leading orchestration platform for the autonomous enterprise, driving business transformation at the lowest total cost of ownership. Redwood empowers organizations to intelligently automate and orchestrate mission-critical business and IT processes across complex ERP, hybrid cloud, data and emerging agentic AI systems. Through its Saa S-first automation fabric—with AI embedded across the automation lifecycle—Redwood accelerates the path to autonomous operations. Backed by 30 years of experience and trusted by more than 50% of the Fortune 50, Redwood helps organizations unlock human potential to focus on innovation, growth and what’s next.CORE VALUESOne Team. One RedwoodMake Your Own WeatherObsess over Customer SuccessWork the ProblemBe CuriousOwn the OutcomeRespect Each OtherYOUR IMPACTProvide day-to-day management of system alerts, monitor system health, and elevate issues as necessary to maintain high availability.Participate in a 24x7,



team-shared on‑call rotation for critical Saa S platform incidents and provide support during emergencies.Lead incident response efforts to ensure rapid and effective mitigation and resolution of production issues.Perform thorough Root Cause Analysis (RCA) and lead blameless post‑mortems to identify systemic weaknesses and establish corrective actions that prevent recurrence.Collaborate with engineering teams to establish and enforce error budgets derived from Service Level Objectives (SLOs), balancing development velocity with system stability.Automate routine operational tasks to reduce manual effort and toil while increasing team efficiency.Design, deploy, and maintain cloud infrastructure using Infrastructure as Code (Ia C), leveraging Terraform and Helm for deployment to EKS/Kubernetes clusters.Design, secure, and troubleshoot AWS cloud network architecture, including VPCs, subnetting, routing, security groups/NACLs, load balancers (ALB/NLB), and VPN/Transit Gateway connectivity across a multi‑region, multi‑

📌 Senior Site Reliability Engineer (Markham)
🏢 Redwood Software
📍 Markham