Become an Escalation Engineer with Insight Global, focusing on managing complex customer issues in a remote setting. This role requires exceptional communication and organizational skills to effectively handle escalations.
In a 12-month contract position, you will oversee escalations from various stakeholders, including customers, developers, and executives. Your expertise in the utility industry will be crucial as you triage issues, coordinate with multiple departments, and ensure effective resolutions are implemented. You will manage sensitive, high-impact situations and provide timely, skilled updates to all involved parties.
Key Responsibilities:
• Receive and manage customer and executive escalations
• Coordinate investigations across multiple departments




• Track escalation progress and ensure commitment fulfillment
• Prepare executive briefings and recommendations
• Communicate updates concisely to stakeholders
Requirements:
• Experience in the utility industry
• Proven ability to manage executive-level complaints
• Strong organizational skills and attention to detail
• Excellent written and verbal communication abilities
• Comfort in presenting to senior leadership
Leverage your utility knowledge and communication skills to lead escalation management for Insight Global.
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📌 Remote Escalation Engineer Utility Specialist (Toronto)
🏢 Insight Global
📍 Toronto