TownSuite Municipal Software Inc. , a Canadian-owned leader in sovereign municipal software, is seeking a Client Engagement Manager to strengthen relationships with our municipal clients and help ensure the successful delivery of complex software projects and services. In this role, you'll serve as a key connection between our clients and internal teams, helping align business requirements, technical solutions, project expectations, and commercial commitments. You’ll work closely with project managers, implementation specialists, software developers, QA, support, and sales teams to ensure client needs are clearly understood, changes are appropriately managed, and commitments are fulfilled. The position combines client relationship management, technical understanding, and business analysis, supporting a range of municipal client engagements. We’re looking for someone who enjoys working with people,



understands technology and business processes, and can confidently navigate discussions involving technical requirements, project scope, and timelines. Key Responsibilities: Client Engagement & Relationship Management: Build and maintain robust relationships with assigned municipal clients. Serve as a primary point of contact for assigned clients and ongoing client relationships. Understand clients' business operations, requirements, challenges, and long-term objectives. Coordinate communication between clients and TownSuite's technical, implementation, and other internal teams. Proactively identify and address client concerns, changing requirements, and potential challenges. Support client satisfaction, retention, and long-term

📌 Client Engagement Manager (Gander)
🏢 TownSuite Municipal Software
📍 Gander