Elevate your career as a Real Time Analyst with Teleperformance in Midtown Toronto. This full time, in office role focuses on managing performance metrics and ensuring optimal service levels.
At Teleperformance, you’ll take the lead on real-time operations, making critical adjustments and collaborating with supervisors to maintain service excellence. You will be responsible for monitoring service levels, occupancy, and schedule adherence, while also documenting real-time activities and reporting to clients. This is your chance to be part of a top-rated global team driving customer experience management.
Key Responsibilities:
• Manage real-time floor activities and escalations
• Monitor adherence to required processes including breaks and shifts




• Ensure analyst availability per business needs
• Conduct real-time queue monitoring and reporting
• Interact regularly with clients to ensure efficiency
Requirements:
• High School diploma required
• Proficiency in MS Office, especially Excel
• Robust analytical skills and attention to detail
• Excellent communication skills, both oral and written
• Ability to work autonomously with minimal supervision
Become an integral part of a company that champions employee satisfaction and team success at Teleperformance.
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📌 Real Time Analyst At Teleperformance Toronto
🏢 Tp
📍 Toronto