Be a vital part of Jobber's mission as a Product Support Specialist. Deliver exceptional customer service and drive the success of small businesses through effective support and communication.In this role situated within Jobber's Customer Success team, you will engage with customers in a agile contact center environment. Utilizing various methods like live chat and phone, your expertise will help solve issues and enhance user understanding of our features. You will directly influence how small businesses thrive with technology.Key Responsibilities:Provide multi-channel support for customer inquiriesTroubleshoot issues with system features and workflowsAchieve high levels of productivity in customer interactionsChannel customer feedback to product development teamsMaintain a comprehensive knowledge base of best practicesRequirements:1 year of prior experience in a contact centreAbility to adapt quickly to new challengesEmpathy for customer journeys and their needsConfident in verbal and written communicationStrong technological aptitude and typing proficiencyDrive customer success and innovation at Jobber as you support small businesses and their transformative journeys.

📌 Product Support Specialist - C$50,000 - C$67,600 A Year (Toronto)
🏢 Jobber
📍 Toronto