Elevate your career as a Bilingual Pre-Delinquency Contact Center Agent at BMO, working remotely. This role emphasizes customer engagement while implementing effective collections strategies to assist clients.
BMO is seeking a skilled professional to join its remote team. This position requires 3-5 years of experience in customer service or collections, focusing on high-risk account resolutions. You will support BMO clients in navigating payment strategies while providing excellent service to build trust and maintain relationships.
Key Responsibilities:
• Evaluate high-risk accounts for collection opportunities
• Advise clients on payment strategies tailored to their needs
• Handle complex customer escalations efficiently
• Manage incoming calls with professionalism and expertise
• Coordinate communications and transactions for clients
Requirements:
• 3-5 years of relevant experience in collections
• In-depth knowledge of consumer collections laws
• Solid verbal and written communication skills
• Proven analytical and problem-solving capabilities
• Ability to handle sensitive customer information discreetly
Become an integral part of BMO's mission in this crucial customer-facing role.
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