Elevate your career with Relativity as a Remote Technical Support Specialist. Dive into troubleshooting opportunities while providing exceptional service across technical and non-technical customers.
As a vital Application Analyst, you will engage directly with customers, mastering both software and network-related issues. This role requires proficiency in SQL and experience with the Windows platform while maintaining support tickets in Salesforce. Team-oriented efforts will drive service quality, all while ensuring adherence to service level agreements.
Key Responsibilities:
• Handle incoming technical requests and perform troubleshooting
• Develop expertise in Relativity products and resolve complex incidents
• Efficiently manage and document support tickets in Salesforce




• Maintain communication with customers, updating tickets promptly
• Collaborate with teams to enhance service delivery and report significant issues
Requirements:
• Proficiency in SQL and Relativity platform
• Proven customer support experience in a technical setting
• Solid analytical and problem-solving skills
• Excellent time management for multiple technical tickets
• Commitment to Relativity’s Core Values
Become a key player in the technical support realm at Relativity, enhancing customer experiences and resolving critical issues.
J-18808-Ljbffr

📌 Remote Technical Support Specialist At Relativity Winnipeg
🏢 Relativity
📍 Winnipeg