Elevate customer loyalty with Cogeco as a Retention Specialist. This hybrid role emphasizes customer service and relationship building in Burlington, Ontario, maximizing retention opportunities. As a key player focused on customer retention, your role combines home and office work in Burlington. You will manage inbound and outbound calls from customers looking to downgrade or disconnect services. With robust negotiation skills, you will resolve issues while effectively promoting Cogeco's products and services to retain clients. Key Responsibilities:
Handle customer downgrade and disconnection requests
Resolve customer issues expertly and swiftly
Call customers to maximize retention prospects
Offer tailored solutions to meet customer needs
Promote products while processing customer orders Requirements:
High School Diploma required
Minimum 1 year of relevant experience
Solid communication and negotiation skills
Ability to work independently and problem-solve
Familiarity with Google Suite and Windows applications Utilize your expertise in customer service and negotiation to enhance client loyalty at Cogeco. #J-18808-Ljbffr

📌 Retention Specialist At Cogeco Hamilton (Canada)
🏢 Cogeco
📍 Canada