Elevate guest experiences at Germain Hotels as a Reservation Agent. Be the welcoming voice that assists with reservations, modifications, and personalized service for visitors. As a Reservation Agent, you will engage with guests promptly over phone and email, ensuring their booking needs are met. Your role requires expertise in room types, pricing, and exceptional customer service to optimize guest satisfaction. Collaborate with teams across departments to enhance the personalized experience for each guest. Key Responsibilities:
Respond promptly to reservation calls and emails
Assist guests in selecting the best room/package
Manage the waiting list for optimal occupancy
Collaborate with teams to provide guest information
Develop extensive knowledge of hotel features Requirements:
Hospitality diploma preferred, experience an asset
Solid customer service orientation
Positive, organized, and proactive demeanor
Fluency in English and French is essential
Familiarity with OPERA PMS is a plus Become the energizing first contact for guests at Germain Hotels by providing tailored service and expert advice. #J-18808-Ljbffr

📌 Germain Hotels Reservation Agent Position Montreal
🏢 Germain Hotels group
📍 Montreal