As a Supervisor, you will assists in the day to day leadership of the restaurant. As a member of the restaurant leadership team, this role is jointly accountable for both financial and non-financial keyperformance indicators relating to the operation of the restaurant.What you will do in this role:Deliver a Perfect Guest ExperienceHelp identify root causes of gaps in Guest satisfaction and assist in the development of corrective and proactive action plans where appropriateWhere appropriate follow-up and successfully resolve all Guest complaints and ensure root cause is identified and correctedCoach Q-Crew to ensure consistent delivery on our promise to create connections with Guests by creating quality food and beverages and an inviting atmosphereCommunicate with guests on a regular basis to gain insights on how to make improvements to the overall Guest ExperiencePeople Development – HOH-Crew EngagementTrain and develop HOH-Crew by providing coaching and performance improvement measuresParticipate in the training process for hourly HOH-CrewAssist in the development of a culture of recognition and rewards focused on the achievement of KPI’s and Perfect Guest Experience resultsSupport the General Manager, Guest Experience in developing tactics that create an engaging environment where all Q-Crew work together as a team, have fun and show genuine appreciation for our Guests and each otherFinancial and Restaurant ProfitabilityMeasure and improve on all key performance indicators daily (i.E. guest satisfaction, HOH-Crew satisfaction, food safety, profitability etc)Ensure the restaurant achieves maximum levels of efficiency and profitability by operating within an assigned labour budgetAssist in the execution of operating plans to build business i.E. Marketing Action Plans,



sales drives etc.Restaurant Quality / Operational ExcellenceEstablish and maintain adherence to operating practices and procedures including safe food handling, HACCP, inventory counts and required product rotation (FIFO)Maintain standards for restaurant opening and closing procedures and the uniform policyComplete and track completion of all activities of the daily checklistsImplement all new menu, lunch/dinner board, and special promotion rollouts as per brand specificationsAdhere to cash operating and control procedures, prepare daily deposits and conduct daily secure audits in accordance to administration policies and proceduresFood / Restaurant SafetyComply with provincial legislation regarding employment standards, human rights, Health & Safety, WHMISEnsure compliance with respect to cash and inventory controlsEnsure compliance with responsible alcohol serviceWhat were are looking from you:Prior experience in a hospitality settingStrong interpersonal and communication skills for interacting with the restaurant team and GuestsKnowledge of Point of Sale SystemsAbility to work in a fast-paced environment while balancing competing prioritiesAbility to understand the perfect guest experience and anticipate the needs of the guest prior to receiving requestsMediation and facilitation skills in order to ensure Guest and Q-Crew related concerns are dealt with immediately and effectivelySuperior interpersonal skills and ability to work as part of a teamAbility to multi-task and maintain high energy in a fast-paced environmentWhat’s in it for you:20% employee discount dining card valid at participating Recipe brandsPay range: (FOR BC & ON ONLY)Flexible schedulingAn energetic and dynamic teamCompetitive wagesFun working environmentGrowth and development opportunities within the restaurantCareer advancement opportunities with a company that owns some of Canada’s most iconic restaurant brands#J-18808-Ljbffr

📌 Kitchen Supervisor At Montana'S Fort Mcmurray (Wood Buffalo)
🏢 Montana's
📍 Wood Buffalo