## Directeur principal, Services bancaires commerciaux au CanadaPostuler: Principalement au bureau: Toronto, Ontario: Temps partiel: Publié aujourd'hui: Date de fin : 23 octobre 2026 (Il reste 6 jours pour postuler): R _ **Lieu de travail:**Toronto, Ontario, Canada**Horaire :**37.5**Secteur d’activité :**Services bancaires personnels et commerciaux**Détails de la rémunération :**$59.12 - $69.55 CADLa TD a à cœur d’offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfectionnement des compétences sont des caractéristiques essentielles de l’expérience collègue à la TD. Nos politiques et pratiques en matière de rémunération ont été conçues pour permettre aux collègues de progresser dans l’échelle salariale au fil du temps, à mesure qu’ils s’améliorent dans leurs fonctions. Le salaire de base offert peut varier en fonction des compétences et de l’expérience du candidat, de ses connaissances professionnelles, de son emplacement géographique et d’autres besoins particuliers du secteur et de l’entreprise. En tant que candidat, nous vous encourageons à poser des questions sur la rémunération et à avoir une conversation franche avec votre recruteur, qui pourra vous fournir des détails plus précis sur ce poste.**Description du poste :**This role provides leadership and direction through group managers and team managers and is responsible for managing key relationships and achieving business performance and results. Leads and manages a large and significant multifaceted business function with overall accountability for providing strategic direction, guidance on a broad and diverse range of complex service and advice activities and/or specialized support on all SBB products and services. **Custome**r· Lead, coach and develop a team of service and advice Colleagues on services,



product and advice informational conversations and/or advice-giving strategies and tactics to improve the overall customer experience which includes improving overall financial confidence in both colleagues and customers· Oversees the development of service and advice Colleagues within the center on advice / guidance/ solution giving strategies and tactics to improve overall customer / partner experience· Leads the execution and achievement of the team's customer / partner experience targets by coaching and modelling appropriate behaviours· Set service and control standards aligned to overall business objectives and oversee / monitor deliverables and results· Develop and maintain relationships with internal and external partners for the purpose of delivering optimal customer service· Primary escalations point for significant risk matters / exceptions **Shareholder**· Work closely with key business leaders to develop business plan, ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency, effectiveness and scale· Plan and execute business development activities, review and communicate results, and adjust tactics accordingly results, and adjust tactics accordingly· Execute on the annual business plan to deliver results aligned with business strategies· Manage overall budget, revenue and expenditures, meet business objectives while increasing efficiency and effectiveness· Proactively identify key business opportunities, research and recommend enhancements / modifications, develop strategies to achieve recommendations and work closely with team to execute and implement· Monitor and communicate the effectiveness of strategies, programs, and practices related to own area of expertise· Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary· Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts· Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite· Ensure Colleagues are knowledgeable; and assume responsibility to minimize operational and regulatory risk by complying with

📌 Senior Manager Canadian Commercial Banking (Toronto)
🏢 TD Bank Group
📍 Toronto