Position VacancyJob Title: Financial Service Representative (FSR)Job Status: Regular Full-Time – One (1) New VacancyPrimary Location: Brantford Branch (Occasional travel to head office location in Hamilton)Build relationships. Start conversations. Make an impact.At Healthcare and Municipal Employees' Credit Union (HMECU), our Financial Service Representatives are more than frontline staff—they're relationship builders who take initiative and actively connect with members to support their financial journeys.This role is ideal for someone who doesn't wait for opportunities—you create them. You're comfortable reaching out, starting conversations, and helping members take the next step with confidence.About HMECUFor over 90 years, HMECU has proudly supported healthcare, municipal, fire, and police communities. Our team is at the heart of everything we do—delivering exceptional service while helping our members focus on what matters most.Our Purpose: We care for the financial needs and wellbeing of our members so you can focus on what matters most.What You'll DoBuild Relationships & Start ConversationsConnect with members across in-branch, phone, and digital channelsProactively reach out through calls, follow-ups, and outreach to deepen relationshipsUnderstand member needs and recommend solutions that support their financial goalsDeliver Financial SolutionsSupport members with lending, investment, and everyday banking needsAssist with loan and mortgage applications, including documentation and follow-upProcess investment transactions and support renewalsDrive Engagement & ResultsIdentify opportunities to introduce additional products and servicesContribute to individual and branch performance targetsSupport campaigns and initiatives that grow member relationshipsRepresent HMECU at community events and build meaningful local connectionsSupport Branch OperationsProcess transactions including deposits, withdrawals, and paymentsProvide teller coverage as neededEnsure accuracy, compliance, and confidentiality in all interactionsExecute all cash handling,



balancing, and security controls accurately to support sound treasury operations and safeguard assetsWhat Success Looks LikeTakes initiative to connect with members and build relationshipsComfortable starting conversations, including outbound calls and follow-upsConfident identifying needs and recommending appropriate solutionsContributes to achieving individual and team goalsMaintains accuracy and attention to detail in all workAdapts well in a fast-paced, evolving environmentWhat You Bring2–4 years of experience in financial services or a credit union environmentStrong communication and relationship-building skillsDemonstrated initiative and comfort engaging members proactivelyA results-driven mindset with a focus on delivering value to membersSolid understanding of financial products and servicesComfortable using digital tools and systems (e.G., "MS Office")Must be bondableWhy Join HMECU?Make a real impact – Help members take meaningful steps toward financial wellbeingGrow your career – Build your skills in lending, investments, and relationship managementPurpose-driven work – Be part of an organization rooted in community and carePlease note: Healthcare and Municipal Employees Credit Union has an accommodation process in place and provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical need, please contact HR so that arrangements can be made.HMECU uses AI-assisted tools to support our recruitment process, such as screening and organizing application information. All hiring decisions are made by our People & Culture team and hiring managers. A human will always review your application before any decisions are made.Job Type: Full-time – One (1) vacancyHours of Work: 35 hours per weekCompensation Range: $39,800 - $59,700.00 + Eligibility for Annualized Incentive PlanBenefits: YES. 100% Employer Paid Advantages including STD, LTD, Life Insurance, Extended Health, Dental Coverage, and Employee Family Assistance ProgramPension: 7% Employer Contribution to our Defined Contribution Pension Plan

📌 Financial Services Representative (Brantford)
🏢 Healthcare & Municipal Employees' Credit Union
📍 Brantford