Elevate customer satisfaction as a Technical Customer Support Agent with OPENLANE in a fully remote setting. Utilize your technical troubleshooting skills to ensure first-contact resolutions.
In this remote role, OPENLANE seeks a Technical Customer Support Agent with over 3 years of experience in customer service or technical support. Your role will focus on resolving customer inquiries, ensuring a positive experience, and streamlining issue resolution using CRM systems like GDC Salesforce. You will engage with customers via chat, phone, and written communication for effective problem-solving.
Key Responsibilities:



- Handle inbound inquiries and provide accurate responses - Initiate outbound calls to address customer concerns - Collaborate with teams to expedite issue resolutions - Use CRM software and telephony systems effectively - Assist with technical troubleshooting across multiple platforms
Requirements: - 3+ years of customer service or support experience - Bachelor’s degree or related field experience - Proficient in CRM and technical applications - Robust organizational and communication skills - Adaptable to technological changes in procedures
Bring your technical proficiency and customer-focused approach to help OPENLANE succeed.#J-18808-Ljbffr

📌 Technical Customer Support Agent At Openlane Winnipeg
🏢 ADEC ADESA Auction Canada
📍 Winnipeg