Drive results and team success at Ainsworth (a GDI company) in the role of Team Leader for the National Operations Support Centre. Lead a dedicated team in delivering outstanding customer service.

As the Team Leader, you will oversee the daily management of Customer Service Representatives, ensuring effective customer interactions and addressing any challenges that arise. Your role includes coaching, training, and implementing process improvements to support operational efficiency and team development.

Key Responsibilities:
Provide daily guidance and support to your customer service team
Conduct performance reviews and quality feedback sessions
Facilitate training and resource allocation for team members
Address employee relations and performance issues per company policy
Collaborate with management to implement business efficiencies

Requirements:
2+ years experience in a contact centre leadership role
Solid communication and leadership abilities
Proven track record in customer service management
Capacity to manage high-pressure situations
Bilingualism is an asset

Strengthen your leadership journey and make a significant impact at Ainsworth's customer service team.

📌 Team Leader For Customer Service Excellence Surrey
🏢 Ainsworth
📍 Surrey