Drive excellence in customer support as a Default Management Supervisor with Manulife Bank. Lead a dedicated team to manage financial hardships while enhancing operational effectiveness and risk management.
This leadership role focuses on developing a high-performing team responsible for mortgage and lending delinquency management. You will ensure compliance with regulatory standards while fostering a customer-focused culture. Collaborate with various business partners to resolve complex customer issues and optimize service quality.
Key Responsibilities:
• Lead and develop a high-performing team
• Foster an accountable and inclusive team culture
• Drive exceptional customer experiences and operational performance
• Identify process improvement opportunities for better service
• Manage escalated customer cases and delinquency strategies
Requirements:
• 3+ years in default management or banking operations
• Experience in leading and coaching teams
• Solid understanding of residential mortgage products
• Knowledge of compliance and regulatory requirements
• Bilingual in French and English is a plus
Embrace the chance to inspire change and operational excellence as a Default Management Supervisor at Manulife.
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