Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
|
Canada
19 Oct
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Canada
Technical Lead – IVR & Contact Center ApplicationsLocation:
Toronto, ON
Work Mode:
4 days hybrid
Skill Required
Lead the design, development, implementation, and support of IVR and Contact Center applications.
Robust experience in IVR and Contact Center platforms (e.G., Genesys, Cisco UCCE/UCCX, Amazon Connect, NICE, Avaya, Nuance).
Experience in contact flow design, call routing, self-service solutions, and speech recognition.
Knowledge of CTI integration, APIs, web services, and backend system integrations.
Experience with cloud-based contact center solutions and telephony technologies.
Solid project management and stakeholder management skills.
Familiarity with Agile/Scrum methodologies.
Excellent problem-solving, communication, and leadership skills.
Robust knowledge of AWS Amazon Connect.
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📌 Technical Lead – Ivr & Contact Center Applications Winnipeg (Canada)
🏢 Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
📍 Canada
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