Delivery and Operations ManagerReports to: PresidentScope: Agency-wide operations, delivery management, and operational systemsRole OverviewThe Delivery and Operations Manager is responsible for ensuring that Macro’s client delivery function, operational systems, and internal processes operate efficiently, consistently, and at scale.This role connects strategy with execution and systems thinking. It oversees delivery quality across all client accounts while building the operational infrastructure that allows the qualified services firm to scale sustainably and grow its set of AI-enabled services.The position combines operational leadership with hands‑on management of project workflows, systems, and cross‑functional coordination. The successful candidate will ensure that projects are delivered efficiently,



teams are aligned, processes are optimized, and leadership has clear visibility into operational performance.Helpful ExperienceExperience may come from client operations, delivery leadership, program management, product operations, support operations, technology, or another high‑volume, client‑focused environment.Key Responsibilities:Ensure high-quality, consistent delivery across client accounts and projects.Oversee project planning, timelines, scope, priorities, and delivery standards.Identify delivery risks, resource gaps, and bottlenecks early and help teams resolve them.Partner with

📌 Delivery And Operations Manager (Toronto)
🏢 Macromator
📍 Toronto