Hourly Wage
Medical dental and vision advantages
Paid training & PTO
Advancement opportunities 80% of our frontline leaders have been promoted from within
Monthly rewards & recognition programs
Employee Discounts
Health and Wellness programs including a personal trainer dedicated to Sutherland
Qualifications :
Ability to handle customer calls of varying types (i.e. service requests billing questions energy conservation advice etc.) effectively and efficiently
Solid communication and active listening skills as well as the ability to leverage probing questions to resolve issues
Solid attention to detail and the ability to effectively multitask
High school diploma or GED; an Associates degree is a plus.
Know your way around a PC with strong keyboard skills and basic MS Office knowledge.
Requirements to work from home:
Excellent Internet connectivity:
Internet access speeds of 2 Mbps upload and 10 Mbps download the faster the better!
Hardwired internet connection; wireless and/or satellite Internet Service Providers are not compatible with our systems.
A quiet and distraction-free secure place to work.
Additional Information :
This job is open only those living in Canada and you must reside and be authorized to work in the Canada in order to be considered for employment.