Work Flexibility: Field-based
Service Area: Manitoba/Northern Ontario
Shift: Monday Friday varying hours dependent upon customer needs
Summary:
The Field Service Representative conducts analysis of product implementations modifications and enhancements to product in accordance with specific customer specifications and this role you will troubleshoot problems and issues determine technical solutions in accordance with product and customer specifications and recommend actions to company or customer representatives for coordinative product solution. Additionally you will assess product needs in accordance with customer specifications and act as local in office representative to the customers organization
What You Will Do:
Provide effective proficient and timely service and repairs to all customers in direct support of the sales team to ensure optimal customer satisfaction. Acute care and Treatment products.
Adhere to account protocols. Responsible for fault isolation and maintenance of equipment at account locations
Promote Strykers business by recognizing opportunities to fulfill additional customer needs and communicating with the appropriate Stryker personnel for follow up
Provide post sale in-servicing on equipment operation and maintenance
Perform warranty upgrades field actions preventative maintenance installations deliveries billable or any other related services required by a client.
Follow all administrative duties in a very accurate and timely manner assist in the development of recent service procedures provide current product information to customers
Maintain an accurate inventory of Stryker equipment and parts.
Other duties as assigned by Manager/Supervisor
Travel up to 70% of the time to any other Province or Territory within Canada for Field service calls or customer training or daily backfill of other technical duties
What You Need:
Required:
Post-Secondary Diploma in process (Technical School in Mechanical Electronics or Electrical preferred) or equivalent experience
Valid drivers license and outstanding driving record
Preferred:
University Degree
Background from a Technical School in Mechanical Electronics or Electrical Background