This Opportunity

We are looking for a full-time Program Administrator to join our amazing Early Learning team in Toronto, Ontario. If you are passionate, high-energy, organized, and enjoy bringing people, processes, and programs together to create meaningful impact, then this opportunity is for you!

Responsibilities

- Support the successful delivery of programs through effective communication, coordination, and administrative systems.

- Ensure accurate and reliable program data management that enables informed decision-making, performance monitoring, and continuous improvement.

- Foster engaging, safe, and well-equipped program environments that enhance the participant and family experience.

- Contribute to operational excellence through proactive resource management, procurement planning, and equipment quality assurance.

- Strengthen community awareness and program reach by identifying outreach opportunities and supporting relationship-building initiatives.

- Develop and maintain program tools, resources, and documentation that promote consistency, efficiency, and high-quality service delivery.

- Support program growth and expansion initiatives, including implementation activities, training coordination, documentation development, and operational readiness for new locations.

- Act as a primary point of contact for participants, families, volunteers, and community partners, ensuring timely, professional, and service-oriented communication.

- Track and report operational and program data to support reporting and continuous improvement initiatives.

- Coordinate and support the planning and execution of special events that enhance participant engagement, strengthen community connections, and advance program goals.

- Foster a positive and meaningful volunteer experience by supporting recruitment, onboarding,



coordination, and engagement, ensuring volunteers are equipped to contribute effectively to program success.

- Coordinate registration, logistics, and communications for family education and engagement initiatives that support meaningful participation and enhance the overall program experience.

- Ensure the accurate collection, maintenance, and management of participant safety, health, and medical information to support safe, responsive, and high-quality program delivery.

- Support program awareness and participant recruitment efforts by contributing marketing content and materials that effectively showcase program impact and participant experiences.

- Contribute to the successful expansion of programs into new geographic regions by supporting planning, implementation, training, and operational readiness activities.

- Collaborate with internal teams and external partners on strategic initiatives and special projects that support innovation, organizational priorities, and service excellence.

- Perform other duties as assigned.

Qualifications

- Diploma or degree in Business Administration, Office Administration, Project Management, Health Administration, Community Services, Recreation, Education, a related field, or an equivalent combination of relevant education and experience.

- 2–3 years of experience in program coordination, administration, community services, disability services, education,



healthcare, or a related field.

- Current Standard First Aid and CPR certification, or willingness to obtain upon hire.

- Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, Teams, and SharePoint. Experience with online registration systems, survey platforms (e.g., Qualtrics), and database management systems is considered an asset.

- Experience coordinating events, workshops, volunteers, or community programs, including managing registrations, participant records, program documentation, and program metrics/evaluation data.

- Experience in family-centred or customer service-focused environments, particularly working with children, youth, and/or individuals with disabilities, is considered an asset.

- Strong organizational, communication, problem-solving, and customer service skills, with demonstrated attention to detail and the ability to manage multiple priorities, deadlines, records, and documentation accurately.

- Ability to work independently and contribute effectively as part of a cooperative team.

- Commitment to equity, diversity, inclusion, and person-centred service delivery.

- Bilingualism is an asset.

- Successful completion of a Vulnerable Sector Check satisfactory to the organization.

- Ability to work occasional evenings and weekends, as required.

- Access to reliable transportation for occasional community outreach or event support, as required.

- Ability to perform the physical requirements of the role, including setting up program spaces, bending, kneeling, and occasionally lifting or moving program equipment and materials.

Additional Details

- Wage: $44,156 - 55,195 per annum

- Hours: 35 hours per week

- Schedule: Hybrid

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📌 Program Administrator, Early Learning Program (Toronto)
🏢 March-of-Dimes-Canad
📍 Toronto