## Customer Care RepresentativeApply: 0001 – Markham Office: Full time: Posted Today: R26485Location: Markham, Ontario**Job Description:****Position:** Customer Care Representative**Type:** Full time | Hybrid**Location:** Markham, ON**Reports to**: Manager, Customer Care**About Us**Pet Valu is Canada’s leading pet specialty retailer, dedicated to strengthening the bond between dedicated pet lovers and their pets. With 50 years of animal care expertise, we operate over 800 stores across Canada under several banners, including Pet Valu, Bosley’s, Total Pet, Paulmac's Pet, Tisol & Chico. Guided by our mission to deliver products, care, expertise, and memorable moments, Pet Valu is a place where people build meaningful careers while making a positive impact on pets and communities.**What will you do?**Reporting to the Manager of Customer Care, the Customer Care Representative will support Pet Valu’s Devoted Pet Lovers (customers),



ACEs (store associates) and internal partners by receiving and responding to inquiries, compliments, and complaints via multiple communication channels such as but not limited to phone calls, emails, and social media. The Customer Care Representative will have excellent communications skills and be able to provide feedback to leadership on improvements to customer service processes, policies, and standards to maintain loyalty and exceed customer expectations at every turn. **Responsibilities:*** Receives and responds to inquiries regarding company loyalty programs.* Receives and responds to inquiries relating to our E-commerce platform and in-store experiences including:* Assistance navigating websites.* Assistance with order creation, shipment, and

📌 Customer Care Representative (Markham)
🏢 Pet Valu
📍 Markham