Senior Principal Industry Analyst RelationsTorontoPager Duty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the Pager Duty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, Pager Duty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.We are looking for a Senior Principal Industry Analyst Relations to lead our AR program by building and executing our strategy and nurturing relationships amongst our analyst community. As part of the product marketing team, you will provide strategic and tactical support that helps shape our story and grow the program. The role will report to the Senior Director of Product Marketing Operations and work closely with key stakeholders across the company to execute AR strategy and nurture Pager Duty’s relationships with the industry analyst community. Analyst relations plays a strategic and visible function at Pager Duty and we’re looking for a collaborative, capable and driven individual who can jump in and make an impact quickly.Key ResponsibilitiesShape our category story and the industry analyst strategy and program to drive the categoryBuild strategic relationships with current industry analysts while identifying and growing the programCoordinate analyst calls and maintain AR program calendarDrive analyst awareness of Pager Duty’s offerings and expand analyst understanding of company business strategy and product offeringsPrepare and support spokespeople engaging with analysts, including creation of briefing materials, compiling presentation content and staffing callsMaintain AR interactions database and lead measurement of the AR program’s impact on both marketing and sales goalsLead and prioritize inbound requests for information including participation in research and customer referencesConduct foundational research in analyst coverage areas, competitor investments, etc. to surface recommendations for program growthBasic Qualifications8+ years experience in enterprise technology communications, marketing, or product marketingWorking experience in Analyst Relations, Product Marketing, Market Research and StrategyProven content creation and story shaping, strategic planning,



program management and exceptional attention to detailInterest in speeding and improving research and survey delivery with AI and automation toolsPreferred QualificationsWorking with industry analyst firms including Gartner, Forrester Research, IDCThe base salary range for this position is $153,000.00 - $231,000.00 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.Pager Duty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.This role is expected to come into our Toronto office two times per week, so you can thrive in your new role and fully embrace being a Dutonian!Where we workPager Duty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, Current Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role.How we workOur values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.People Leaders at Pager Duty are responsible for creating high performance environments that drive accountability. Pager Duty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future.



Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.What we offerAs a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.Your package may include:Company equity*ESPP (Employee Stock Purchase Program)*Retirement or pension plan*Generous paid vacation timePaid holidays and sick leaveDutonian Wellness Days & Hibernation Duty - companywide paid days off in addition to PTOPaid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*Paid volunteer time off: 20 hours per yearMental wellness programs*Eligibility may vary by role, region, and tenureAbout Pager DutyPager Duty, Inc. (NYSE: PD) is a global leader in digital operations management. The Pager Duty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, Pager Duty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 5¤0 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, Pager Duty is essential for delivering always‑on digital experiences to modern businessesPager Duty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on Trust Radius and G2.Go behind-the-scenes on our careers site on Instagram.Additional InformationPager Duty is an equal opportunity employer. Pager Duty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand Pager Duty's Privacy Policy.Pager Duty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@ and we will work with you to meet your accessibility needs.Pager Duty uses the E-Verify employment verification program.#J-18808-Ljbffr

📌 Senior Principal Industry Analyst Relations (Toronto)
🏢 PagerDuty
📍 Toronto