Elevate client experiences as the Head of Client Care at Nuovo Artistic Studios. This role focuses on proactive client engagement and resolving complex inquiries in a supportive environment.
As Head of Client Care, you will lead strategies that enhance satisfaction and retention. With 7+ years in customer experience and client services, your skills in emotional intelligence and communication will drive success. You will oversee post-shoot follow-ups, real-time support, and team leadership in this dynamic role.
Key Responsibilities:
• Lead proactive calls to gather client feedback
• Manage inbound inquiries and timing concerns
• Handle escalated client cases with discretion
• Coach and structure the Client Care team
• Optimize workflows for enhanced efficiency
Requirements:
• 7+ years in customer experience management
• Proven record in handling complex client situations
• Leadership experience in a scaling company
• Robust communication and emotional intelligence skills
• Comfortable in a female-focused environment
Drive excellence in client care and foster positive relationships at Nuovo Artistic Studios.
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📌 Head of Client Care at Nuovo Studios (Montreal)
🏢 Nuovo Artistic Photography
📍 Montreal